12 Essential Questions to Ask a Real Estate Agent Before Committing
07/22/24

According to research by the National Association of Realtors, there are considerable benefits to working with a real estate agent, including higher sale prices. However, every homebuyer and seller would be wise to do some “homework” to find a real estate agent who knows their market and has a proven track record. Treat your vetting process like a job interview: ask lots of questions, and don’t settle until you’re satisfied with the answers.
- 1. What is Your Area of Focus?
- 2. Are You a Full-time Real Estate Agent?
- 3. How Many Other Clients Are You Currently Working With?
- 4. Do You Have References?
- 5. What's Your Commission Rate?
- 6. How Will You Market My Home?
- 7. What Is Your Sold-To-List Price Ratio?
- 8. How Do You Handle Multiple Offers?
- 9. What Is Your Communication Style and Frequency?
- 10. Can You Explain the Buying or Selling Process from Start to Finish?
- 11. What Sets You Apart from Other Agents?
- 12. Do You Offer Any Guarantees?
- These Questions Deserve Great Answers
1. What is Your Area of Focus?
By “area,” we mean city or neighbourhood, but also the type of property: condo or detached, recreational, luxury, investment, fixer-upper or brand new. Also, some agents specialize in sales, while others focus on purchases or rentals. Just like in medicine, a general practitioner can probably handle a typical transaction, but some specialists may be better equipped to help you seal the deal. By understanding a real estate agent’s area of focus, you can determine if they have expertise and knowledge in the market or property type you seek and ensure you receive accurate information about the local market. In addition, agents who focus on a particular area will have strong networks of professionals within that locality, such as lenders, home inspectors, or contractors.
2. Are You a Full-time Real Estate Agent?
Someone dabbling in the business part-time to make extra money might lack the knowledge and time to market, show your property, and negotiate the best deal on your behalf. Real estate transactions often involve time-sensitive tasks that require prompt communication and action. If an agent works full time, they are more likely to be accessible and have greater flexibility for scheduling. Full-time real estate agents are committed to their profession and provide dedicated service to clients. They are also more likely to stay updated on market trends, industry regulations, and changes that can impact your transaction. These can be invaluable when navigating the home-buying process.
3. How Many Other Clients Are You Currently Working With?
Inquiring about the number of clients a real estate agent is currently working with can provide insights into their workload, capacity, and ability to provide personalized attention. If it’s a high number, question whether the agent will have the time to devote to you and your needs. On the flip side, if the answer is zero, that could be a red flag that this agent may not have the experience or level of success you’re looking for. Inquiring about an agent’s workload can also prompt them to share feedback so that you can gauge how effectively they can manage multiple clients without compromising quality.
4. Do You Have References?
Getting references from a potential real estate agent allows you to gather additional information and insights about their past performance. Hearing positive feedback from past clients can provide reassurance that they have a track record of delivering satisfactory results and providing a positive client experience. They can also offer insights into the specific strengths of the agent or identify potential concerns. Ask for a few names and numbers of past clients and clients with similar real estate needs, and call them to help determine if the agent is worth the commission they charge. This leads us to the next question…
5. What’s Your Commission Rate?
There’s no set commission rate for real estate agents in Canada, so this is a good question to ask. Also, be sure to ask what services are included. Using the information about commissions and services, you can factor it into your financial plan and compare it with different agents. Asking about commission rates also promotes transparency and ensures you clearly understand the financial arrangement between you and the agent and avoid misunderstandings.
It’s important to remember that cheaper isn’t necessarily better. Lower commission rates do not necessarily mean a better deal if the agent lacks experience or expertise. Remember that a cut-rate agent may fall short in the “services” department.
6. How Will You Market My Home?
Marketing plays a significant role in attracting potential buyers and maximizing property exposure. That ‘For Sale’ sign on the front lawn is great but only scratches the surface regarding selling strategies. Will the home be listed on the Multiple Listings System? What about social media marketing, like Facebook? Online virtual tours? Print advertising, like newspaper ads or flyers? Open houses? The more eyes see your property for sale, the better.
Different properties and markets may require tailored marketing strategies. Discussing the agent’s marketing plan lets you determine if they take a personalized approach to each property they represent. A good real estate agent will assess your property’s unique selling points and develop a strategy highlighting its features, amenities, and value proposition. This will help attract qualified buyers and increase the chances of a successful sale.
7. What Is Your Sold-To-List Price Ratio?
The sold-to-list ratio measures how close a property’s final sale price is to its initial list price. Asking a real estate agent about their sold-to-list ratio can provide insights into their ability to effectively price properties and negotiate on behalf of their clients. In short, this number will tell you how close the agent has come to the asking price and gives you an easy number to compare real estate agents. Aim high on this one, folks!
8. How Do You Handle Multiple Offers?
In competitive markets, receiving multiple offers on a property is common. It’s crucial to understand how your agent navigates these situations to maximize your benefits. Ask them to explain their strategy: Do they recommend a specific deadline for offers? How do they evaluate the strengths of different offers beyond just the price? Do they advise you on potential counteroffers? An agent’s ability to effectively manage multiple offers can significantly impact your final outcome, ensuring you get the best deal possible.
9. What Is Your Communication Style and Frequency?
Effective communication is key to a successful real estate transaction. Ask your agent how often you can expect updates and through which channels (e.g., phone, email, text). Some agents might prefer daily updates, while others might communicate as needed. Knowing their communication style will help you set realistic expectations and ensure you stay informed throughout the process. Frequent and clear communication can alleviate stress and help you make timely, well-informed decisions.
10. Can You Explain the Buying or Selling Process from Start to Finish?
Whether buying or selling, the process can be complex and overwhelming. A good real estate agent should be able to walk you through each step, from the initial consultation to closing the deal. Ask them to detail each phase: initial market analysis, property showings, offer negotiations, inspections, and closing procedures. This not only demonstrates their knowledge and experience but also helps set your expectations. It prepares you for what’s to come and ensures there are no surprises along the way.
11. What Sets You Apart from Other Agents?
This question allows the agent to highlight their unique strengths and value proposition. They might emphasize their extensive market knowledge, strong negotiation skills, a robust network of contacts, or innovative marketing strategies. Understanding what differentiates them from the competition can help you determine if they are the right fit for your needs. Their answer can provide insight into their professional philosophy and commitment to their clients.
12. Do You Offer Any Guarantees?
Some agents may offer guarantees to stand out from the competition, such as a satisfaction guarantee or a promise to sell your home within a certain timeframe. While these guarantees can provide additional peace of mind, it’s important to understand the terms and conditions. Ask for specifics on any guarantees they offer: What happens if the guarantee isn’t met? Are there any exceptions or fine print you should be aware of? Understanding these details can help you gauge their confidence in their services and commitment to client satisfaction.
These Questions Deserve Great Answers
Choosing the right real estate agent is crucial for a successful and stress-free buying or selling experience. By asking these 12 essential questions, you can gain valuable insights into an agent’s expertise, communication style, and overall approach. From understanding their area of focus to knowing how they handle multiple offers, each question helps ensure that you’re making an informed decision.
At the Smith Proulx Real Estate Team, we pride ourselves on our transparency, dedication, and personalized service. We invite you to reach out and ask us these very questions. Let us demonstrate how our experience, knowledge, and commitment to client satisfaction can make a difference in your real estate journey. Contact us today to get started and see why we are the trusted choice for so many in our community.
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